Withdrawal policy
Consumers have a statutory right of withdrawal. Special rules apply to digital content.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract within that period. To meet the deadline it is enough to send the notice before the withdrawal period expires.
How to withdraw
To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement (for example a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory.
Trepte Ventures UG (haftungsbeschränkt)
Rügenwalder Straße 24
22143 Hamburg
Germany
Email: trepteventures(at)proton.me
Effects of withdrawal
If you withdraw from this contract, we shall reimburse all payments we have received from you, including delivery costs (except the extra cost of a type of delivery other than the least expensive standard delivery we offer), without undue delay and at the latest within fourteen days from the day on which we receive notice of your withdrawal.
We will use the same means of payment you used for the original transaction, unless expressly agreed otherwise with you. In no case will you be charged fees for this reimbursement.
Early expiry of the right of withdrawal — For contracts for the supply of digital content (e-books as PDF and EPUB, plus prompt and bonus templates) that is not delivered on a physical medium, your right of withdrawal expires early if we have begun performance after you expressly agreed that we may begin before the withdrawal period ends, and you confirmed that you know you lose your right of withdrawal when performance begins — that is, with the instant download.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To
Trepte Ventures UG (haftungsbeschränkt)
Rügenwalder Straße 24
22143 Hamburg
Germany
Email: trepteventures(at)proton.me
I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following digital content (*):
____________________________________________________________
Ordered on (*) / received on (*): __________________________
Name of consumer(s): _______________________________________
Address of consumer(s): ____________________________________
____________________________________________________________
Signature of consumer(s) (only if this form is notified on paper):
____________________________________________________________
Date: ______________________________________________________
**(*)** Delete as appropriate.
Note: This withdrawal policy is a prototype template. Before production use it should be reviewed by a lawyer and adapted to your actual process.