Help & FAQ

Everything about getting started with AI, prompts, buying and downloading — answered briefly and clearly. Support lives only on this page. If your question is still open, the download-issues section below usually solves it in a few seconds.

No. Our beginner titles assume no prior knowledge — you learn everything step by step, without jargon. Every e-book lists who it is for under “Level” on the product page: beginner, intermediate, or all levels.

Yes. The prompts are written to work with ChatGPT, Claude and Gemini — including the free versions. Where the models differ, the book says so directly.

Immediately. Right after a successful payment you land on a confirmation page with your download links — and we email you the same links. There is nothing to wait for and nothing to unlock.

Every e-book contains three pieces: PDF (ideal for reading on screen and printing), EPUB (for e-readers and reading apps) and the prompt templates to copy and paste. All of it is in the same download.

All of them. PDF and EPUB run on PC, Mac, tablet, e-readers (for example Kindle, Tolino, Kobo) and phones. You can download the files as often as you like and use them on several of your own devices.

You can pay by credit card, PayPal, Klarna, Apple Pay, Google Pay or SEPA direct debit. All payments run encrypted through our payment providers — we never see card details.

Yes. You automatically receive a complete invoice by email for every purchase — with VAT shown and all required details. You can book or deduct the purchase with it.

Informally: email us within 14 days to say you are not satisfied — we refund the purchase price, no discussion. Please note: because this is digital content, your statutory right of withdrawal strictly speaking ends when the download begins. Our guarantee deliberately goes further than the law. The details are in the withdrawal policy.

Yes — free, forever. When we revise an e-book, add prompts or adapt content to new AI tools, you get the new version at no charge. Lifetime updates are included with every purchase.

Nothing to worry about, it is usually fixed quickly. See our tips for download issues further down — you will find the most common causes and how to get your files back in under a minute.

Quick help

Download issues

Link expired, or no email arrived?

Check your spam or promotions folder first — the confirmation with the download links sometimes lands there. If the link has expired after a long time, request it again from the confirmation email; your purchases stay linked to your order address.

The file will not open?

Use a current PDF or EPUB reader (for example Adobe Acrobat, Apple Books, Calibre, or your e-reader’s app). Download the file fully instead of opening it only in the browser preview — that fixes most display errors.

The download stops?

For larger bonus templates, switch briefly to a stable Wi-Fi connection and try again — the link works as often as you need, and you can reload your files at any time.

We do not offer phone support — this page is here for that. If you cannot find an answer, a second look at the FAQ above solves it in almost every case.